Help & common questions
Answers for common questions while onboarding to Utter.
Account & login
I already have an Utter account. Where do I sign in?
On the create-account page, click Sign in under the Sign up button.
I forgot my password
Use the sign-in page’s forgot-password option (if shown), or contact Utter support with your registered email.
Eligibility & preparation
What do I need before clicking “Let’s Start”?
- Legally registered business
- Registration documents
- Admin access to Facebook/Meta
- A phone number not used on WhatsApp yet
- Website or public business presence
See Eligibility check.
Can I use my personal WhatsApp number?
Usually no for WhatsApp Business API. That number is already on WhatsApp. Use a new / dedicated business number.
Connect with Meta (Embedded Signup)
What is “Continue with Meta”?
It opens Meta’s official signup window inside your browser so you can create or select a WhatsApp Business Account and share it with Utter — safely, without developer setup.
Which Facebook account should I use?
Use an account that is (or will be) an admin of your Meta business portfolio.
The Meta popup closed and nothing happened
Click Continue with Meta again. Do not close the popup until Meta shows a success / finish screen. Disable popup blockers for Utter if needed.
Meta asks for permissions for Utter — is that safe?
Yes. Those permissions let Utter send/receive WhatsApp messages and manage WhatsApp settings on your behalf. Only continue if you trust you are on the real Utter website.
What display name should I choose?
Use a clear business name that matches your brand and Meta’s naming rules (no misleading terms, excessive punctuation, or unrelated keywords). If Meta rejects the name, edit it and try again.
Phone number problems
Why did phone verification fail?
Common causes:
- Number already on WhatsApp / WhatsApp Business App
- OTP not received or entered too late
- Wrong country code
- Temporary carrier delay
Click Try Again on the verification summary and use an eligible number.
Can I move my WhatsApp Business App number to Utter?
Not through the standard “new number” path shown in Utter’s warning. Migrating an existing WhatsApp Business App number is a special Meta process. Contact Utter support if you need that path.
Business verification
What is the difference between phone verification and business verification?
| Check | Meaning |
|---|---|
| Phone Number Verification | You proved you own the number (usually via OTP) |
| Business Registration / Meta Business | Meta confirmed your company identity and business account |
You need both (plus Meta Business Account OK) before Utter shows full success.
How long does Meta take?
It varies. Some accounts finish quickly; others need manual review and extra documents. Keep checking the Verification step in Utter.
My business is “Pending” / needs manual verification
Open business.facebook.com, go to Security Center, and complete or resubmit business verification with matching documents.
Full guide with screenshots: Submit business info on Meta
Also follow the fix list on Utter’s manual verification screen: match legal name, address, clear documents, live website, then resubmit in Meta. See Verification results.
Documents Meta often accepts
Meta commonly accepts:
- Certificate / Articles of Incorporation
- Business registration or license
- Government-issued business tax certificate
- Business bank statement
- Utility bill (for address/phone when legal name appears on it)
See Meta’s official list: Which documents to upload
How do I add a payment card for WhatsApp?
In WhatsApp Manager, open your account settings → Payment settings → Add payment method. Step-by-step is in Submit business info on Meta.
After you are verified
I clicked “Let’s Go” — what now?
You can start using Utter’s WhatsApp tools (inbox, templates, campaigns — depending on your plan).
I still cannot send messages
Check whether Meta requires:
- Payment method in WhatsApp Manager
- Display name approval
- Message templates approved
Contact Utter support if status in Utter says verified but messaging still fails.
Contact support
If you need help:
- Note which onboarding step you are on (Eligibility / Connect with Meta / Verification)
- Note which item failed (Business, Meta account, or Phone)
- Use Contact our support team from the Utter verification screens, or your Utter support channel
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